Field Support Engineer, Medical, Central Pennsylvania, Wonderful Package

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Field Support Engineer
Central Pennsylvania
Description Summary: Plans and coordinates activities concerned with installing instrumentation, investigating and resolving customer reports of problems with instruments, and minimize future operational or service difficulties by performing the following duties.

Job Duties:
Installs instruments at customer’s facility, sales demos, product shows, etc, to ensure full functionality according to specifications.
Analyzes, reviews, and inspects findings to determine source of problem, and performs troubleshooting, repair, replacement, or other corrective action.
Documents and records information to be included in the repair records in accordance with company policies and regulatory agencies.
Adheres to all company policies and procedures.
Timely completion of TSB’s and preventative maintenance procedures.
Demonstrates proper operation to end users.
Coordinates problem resolution within Field Support Group & other personnel to expedite repairs, including timely escalation.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Responsible for effective management of company resources.
Conducts basic on-site in-service training of proper operation of company instrumentation.
Provides application assistance/troubleshooting as required.
Supports Sales and Marketing departments.

Skills:
Identifies and resolves problems in a timely manner
Manages difficult or emotional customer situations
Strong PC skills, including knowledge of database & internet software; Windows NT, XP and DOS

Education & Requirements:
High School diploma or general education degree (GED) required with minimum 3 years related experience troubleshooting and repairing diagnostic equipment with field experience required; or
Associate’s degree or equivalent from two-year college or a certificate from a Technical/Military School in a related field;
Bachelor’s degree in related field from four-year college or university preferred.
Valid driver’s license
Ability to travel outside of designated territory, if needed. Up to 50% overnight travel dependent upon territory. Occasional weekend/holiday on-call coverage for the region.

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Saying Goodbye to a Job Gracefully

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Bob Larson, CPC
Bob Larson, CPC

Career Report

February 2016 Issue #192

 Feature Story

Saying Goodbye to a Job Gracefully

As the unemployment continues to go down and new jobs are being created it is estimated   the percentage of job-seekers will continue to increase rapidly. In fact, one recent survey, by consulting firm Right Management, revealed that as many as 60 percent of workers say they are planning to leave their jobs as the economy continues to  improve. And while it may be tempting to give the boss an earful if you do land a new job, workers need to keep in mind that the way they quit can have a long term impact on their career.

Here are some tips from the newspaper article on how to resign from a job on good terms:

  • Be prepared. Review your employee handbook or employment contract before announcing your decision, so you know what your company policy is regarding resignations, severance, return of company property, and pay for unused vacation time. Also, find out the company’s reference policy to see what information will be disclosed to a prospective employer. If you have another job lined up, be sure to have your offer in writing before you resign.
  • Use it or loose it. If you haven’t used vacation time and will lose it if you quit, you might want to use your time before leaving or link it to your resignation date. But if you don’t want to burn any bridges, don’t take vacation and announce your departure just after your return.
  • Make an appointment. “Be formal and make an appointment with your boss,” recommended Tanya Maslach, a San Diego, Calif., career expert who specializes in relationship management issues. “Be prepared and engaging—and be transparent,” Maslach said. She also recommends asking your boss how you can help make the transition easier. After the discussion, put your resignation in a hard-copy letter that includes your last day and any transitional help you’ve offered.
  • Give Two weeks Notice. Two weeks advance notice is still standard but experts recommend offering more time if you’ve worked at a company for more than five years. Importantly, though, you also need to be prepared to leave right away—some companies require it.
  • Don’t take the stapler. “It’s not worth it,” said Michael J. Goldfarb, president of Northridge, Calif.-based Holman HR. “If there are security cameras or coworkers with a grudge, stealing from the company doesn’t look good.” In some cases, you could also end up getting billed for the missing equipment—or even taken to court, he said.
  • Scrub your digital footprint. Clear your browser cache, remove passwords to Websites you use from work, such as your personal email or online bank account and delete any personal files on your work computer that aren’t relevant to work. Don’t delete anything work related if you’re required to keep it.
  • Be honest but remain positive. Be helpful during the exit interview, but keep responses simple and professional. Don’t use the session to lay blame or rant about the workplace. “Whatever you do, don’t confess about how much you disliked working there,” said Maslach.
  • Stay close. Consider joining an employee alumni association, which often serves as a networking group for former employees. It can be a good way to keep up with changes in the company and industry—and find leads to new jobs down the road. Lastly, make an effort to keep in touch with coworkers you worked with; they may end up in management roles.

News from BLK

We continue to see an increase in hiring across numerous sectors with scientific leading the charge.  Numerous clients are looking at adding to staff during the 2nd quarter.  We at Berman Larson Kane continue to be very optimistic for the remainder of 2016 and beyond.

One major observation is that contract-to-hire appears to be the preferred model by several clients.  So job-seekers should be open to various employment arrangements besides direct hire.

In our continuous cycle of quality improvement we have adjusted our ATS system to better track your career progress and service our clients needs.

 

 

 

Quality Systems Analyst, Parsippany NJ Pharma Medical Device

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Quality Systems Analyst

Description        Summary: The Quality Systems Analyst continually improves the Quality Management System through the analysis of processes and the development of key performance indicators (metrics). S/he is a key contributor to Management Reviews. S/he manages the Purchasing Controls/Supplier Quality subsystem. The analyst seeks synergies and efficiencies as a super-user of all QMS software applications. The analyst leads the CSV/software validation efforts within NA. Essential Duties

Job Duties/Responsibilities:

Develop, improve, track, and report meaningful and actionable metrics for improving the Quality Management System.

Share ideas and collaborate with others throughout the companies to share best practices.

Provide key metrics to Management Review.

Set targets, analyze data trends, investigate anomalies, etc.

Develop, administer, and maintain the Purchasing Controls/Supplier Quality process for SNA.

Assure compliance with 21 CFR 820.50. Act as Purchasing Controls Subject Matter Expert during inspections/audits.

As software applications are adopted for the QMS, act as super-user/SME. Understand underlying processes and formulate local User Requirements Specifications.

Lead the Computer System Validation (CSV)/Software Validation program for SNA.

Act as SME on this topic during audits and inspections.

Assure compliance with 21 CFR 820.70(i) and 21 CFR Part 11.

Maintain knowledge and training required to perform internal audits.

Assist with internal audits as necessary.

Increase/maintain knowledge of applicable FDA, Health Canada, and ISO laws, standards, and expectations.

Continually challenge QMS processes and recommend improvements for better compliance and efficiency.

Perform Biennial document reviews.

Education/Experience:

Bachelor’s Degree in Engineering, Science, or related field required. Master’s degree a plus.

Minimum of 5-7 years’ experience in a regulated industry (e.g. Medical Device, Pharmaceutical, Aerospace, etc.)

Prior QMS experience or formal quality systems training is required.

ASQ certifications a plus. Internal auditor certifications a plus. Quality training certificates (e.g. ASQ) a plus.

Skills:

Strong analytical skills a must

Mastery of Excel and analytical tools required. Ability to quickly learn new

software platforms is required. Proficiency with graphical presentation software a strong plus.

Ability to present complex data to all levels of the organization in a clear and

understandable way is required.

Travel: Up to 15% travel may be required.

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Account Manager Seattle WA International Healthcare Manufacturer

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Title Account Manager
City Seattle
State WA

Description Summary: Represents and sells company products and services; inclusive of all products where applicable.

Job Duties:
• Required to meet company assigned sales objectives, inclusive of all products where applicable.
• Travels throughout assigned territory to call on existing and prospective customers to solicit order.
• This includes on site visit to customers as applicable.
• Maintains contact with customers by phone and/or e-mail when not on site.
• Displays or demonstrates product features and benefits, using all available and supported tools, and emphasizes salable features.
• Responsible to keep account activities and CRM up to date.
• Develops and maintains customer relationships with all pertinent account contacts.
• Sell Satellites to select market segments. This includes demonstrations of the instruments, if required, as well as the preparation of all financial and administrative documentation. Where applicable the Account Manager will sell Compacts.
• Work closely, and share information with, Sales Administration to ensure their ability to effectively handle the sequestering process for a designated percentage of “sequestering accounts” in the Account Manager territory.
• Prepares reports of business transactions and keeps expense accounts.
• Generates, qualifies and develops lists of prospective customers for use as sales leads.
• Investigates and resolves customer issues.
• Demonstrates excellence in understanding and selling “focus” products, which translates into achieving sales goals.
• Quotes prices and credit terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of own firm’s production and delivery schedules.
• Attends trade shows and demos products.
• Serves as a model of excellence in sequestering and inventory management.
• Prepares reports of business transactions and manages expenses within company guidelines.

Skills:
• Should have knowledge of Contact Management systems; Database software; Order processing systems. Spreadsheet software and Word Processing software experience required.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Related Scientific/Technical Knowledge.
• Ability to learn to calculate reagent & control requirements for annual usage. Create instrument acquisition options including cash purchase, Reagent Rental and Cost per Reportable.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Education & Requirements:
• High School Diploma or general education degree (GED) required; Bachelor’s degree (B.A) from a four year college or university preferred; Medical technology degree or MT Certification preferred; 1 to 2 years related experience.
• Valid Driver’s License.
• Must be able to travel up to 60% of the time.

 

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Executive Assistant, Clifton, NJ Area Long Term Contract

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Description:

Job Title: Executive Assistant “Executive Assistant” “Administrative Assistant”

Possible Contract to Direct Hire

Provide personal administrative support and assistance to executive staff.
Responsibilities:

  • prepare and edit correspondence, communications, presentations and other documents
  • file and retrieve documents and reference materials
  • conduct research, assemble and analyze data to prepare reports and documents
  • design and maintain databases
  • manage and maintain international executives schedules, appointments and travel arrangements
  • arrange and coordinate meetings and events
  • record, transcribe and distribute minutes of meetings
  • monitor, respond to and distribute incoming communications
  • answer and manage incoming calls
  • receive and interact with incoming visitors
  • liaise with internal staff at all levels
  • interact with external clients
  • co-ordinate project-based work
  • review operating practices and implement improvements where necessary
  • supervise, coach and train lower level staff

Qualifications:

  • usually at least 3 years experience providing support at the executive level
  • proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
  • knowledge of standard office administrative practices and procedures
  • Bachelors degree an advantage

Key Competencies/Skills

  • organizational and planning skills
  • Strong working knowledge of the Microsoft Office suite of products with an advanced understanding of Word and Outlook
  • Superior written and oral communications skills
  • excellent communication and written skills
  • information gathering and information monitoring skills
  • problem analysis and problem solving skills
  • judgment and decision-making ability
  • initiative
  • confidentiality
  • attention to detail and accuracy
  • flexibility/ capable of working extra hours as necessary
  • Must have high patience level

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Instrument Product Manager, Direct Hire, Parsippany NJ

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Instrument Product Manager
Summary:

Develop and implement instrument marketing strategy with consideration of market drivers, new product development and product lifecycle to achieve Corporate Goals.

Job Duties:
-Manage the 4 P’s of Marketing (Product, Price, Place, Promotion) as well as product lifecycle for assigned products.
-Analyze, build and maintain a competitive file/database, develop and communicate “how to” sell against the competition.
-Business case: Identify and assess opportunities to grow market share with existing or potential new products; develop and implement marketing programs to achieve revenue and market share goals.
• Prepare proper and complete launch packages of the new products coordinating the necessary activities with Sales, Supply Chain, Regulatory, Global Marketing and other functional areas.
• Primary resource and company expert for instrument launch and implementation of marketing strategy.
• Manage all projects within budget and deliver “on time”.
• Stimulate clinical studies for white paper publication in the US Hospitals and laboratories as needed.
• Participate on R&D project teams representing the “voice of the customer” to assure the product specifications are clearly defined and incorporated in new product development.
Skills:
• An individual should have knowledge of Contact Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education & Requirements:
• Bachelor’s degree (B. A.) in related field from four-year college or university required; and 4 to 6 years related experience; medical technologist background a plus and advanced degree preferred.
• Must be able to travel up to 60% of the time.

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Banking Branch Manager , Homdel, NJ

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Branch Manager  

Location:  Homdel Area of  New Jersey

Description:

Manage a branch office. Develop business relationships and new business.  Extend credit to businesses and individuals within lending authority.  Oversee the daily operations of the branch including; supervision of staff, maintaining prescribed security procedures and resolving routine and complex problems.

Requirements:

  • A degree in Business, Finance, Accounting or Management is required.
  • A minimum of 5 years of experience as a Branch Manager.
  • The ability to do business development within your market area, including participation in community activities and service organizations.
  • Effective management skills – ability to motivate and coach employees; substantiate recommendations for salary increases and promotions; ability to discipline as needed.
  • Ability to conduct branch manager’s meetings, attend seminars and any other educational activities deemed necessary.
  • Ability to deal effectively with customers and all levels of Bank personnel.
  • Excellent verbal and written communication skills.

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Executive Assistant Tappan NY

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Summary: Provides administrative support to the Chief Executive Officer,

Job Duties & Responsibilities:

Provides administrative support to the Chief Executive Officer,

Manages the executive’s schedules, appointments, travel, meetings, conference calls, etc.

Interact routinely with counterpart in Corporate.

Arranges visits for colleagues.

Organizes and maintains files, files correspondence and other record retention including confidential files.

Develop strong and effective business relationships with all key internal and external contacts.

Composes, types, sends and tracks routine correspondence.

Prepare PowerPoint presentations.

Conducts internal and external research.

Screens incoming calls and correspondence and responds independently when possible.

Reviews expense reports for compliance with company travel and entertainment policy.

Maintains time sheets.

Orders documents, subscriptions and other items and tracks the cost.

Assists in organizing the National Meeting and on site meetings.

Education & Experience:

Associate’s degree (A. A.) or equivalent from two-year college or technical school required; 3 to 5 years related experience.

Skills:

Strong knowledge of Database software; Internet software; Spreadsheet software; PowerPoint and Word Processing software.

Ability to read and interpret documents, instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to communicate effectively.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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Senior Payroll Specialist , Orangeburg, NY

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Payroll Specialist Direct Hire  
POSITION PURPOSE

This position interacts with associates at all levels of the Company. The Payroll Specialist will  administration of payroll, interact with Human Resources and Finance associates at all locations and with outside vendors including auditors, payroll service providers, and legal counsel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
The primary purpose of this position and major area of responsibility is the maintenance and direction of the administration of Payroll and Timekeeping.
Payroll/ Timekeeping
• Manage Timekeeping systems
• Manage payroll potion of the current payroll system, including any legacy systems required for historical data retention purposes
• Lead payroll system initiatives (upgrades, system administration)
• Act as back-up for Timekeeping and Payroll Specialists

Regulatory Reporting
• Coordinate the completion of payroll regulatory reporting requirements including payroll taxes, garnishments and other payroll related reporting requirements
• Ensure the timely deposit and transfer of all payroll related funds
Support Finance department requirements
• Support auditor requests and information requirements
• Headcount reporting
• Assist/prepare back-up for accounting related accruals/reports (e.g. vacation pay accruals)
QUALIFICATIONS
EDUCATION/CERTIFICATION: Bachelor’s Degree or equivalent work experience
REQUIRED KNOWLEDGE: Five plus years of experience with payroll/ timekeeping, in multi-location and multiple shift operations
EXPERIENCE REQUIRED: • MS Office with strong knowledge of Excel
• Knowledge of payroll systems UltiPro and ADP
• Knowledge of UltiPro Time Management
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Tech Support Specialist, Columbus Ohio Wonderful Benefit Package

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Tech Support Specialist .. Direct Hire, Wonderful Benefit Package, International Healthcare Employer

Summary: Provides field technical support to Internal and External customers for the complete  line of reagents, ancillary products and systems. Coagulation E

Job Duties:
• Completes external validation and statistical analysis of performance of reagents and instrumentation.
• Assists with problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades and instruments as appropriate.
• Assists customers and the service department with instrumentation as well as generic product trouble shooting as appropriate.
• Documentation regarding all above mentioned issues.
• Performs customer in-house and on-site product training/demonstrations as necessary
• Interacts with the Advanced Technical Specialist (ATS) for advanced training and troubleshooting.
• Reviews and updates competitive instrument adaptation protocols for customers using generic reagents.
• Performs pre-site installation inspections as required.
• Supplies appropriate telephone support.
• Performs training and guidance to internal customers.
• Furnishes leads based upon technical calls.
• Gives technical lectures where requested.
• Represents Field Support Group at seminars, conventions, meetings, & wet workshops as necessary.
• Helps in updating and maintaining technical/competitive product files.
• Ability to demonstrate knowledge of the market as well as the competition.
• Work on special projects as assigned by management.

Skills:
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
• Ability to work with mathematical concepts such as probability and statistical inference
• Strong personal computer skills, including knowledge of Excel, MS Office Suite and company software.

Education & Requirements:
• Bachelor’s degree in related field from four-year college or university or equivalent required
• MT(ASCP) Certification or equivalent strongly preferred
• Minimum five years experience as a Medical Technologist with coagulation exposure;

  • Valid driver’s license required
    • Travel required based on territory and company needs

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