Title Branch Manager

Position Summary

The Branch Manager is responsible for the administration and efficient daily operation of the branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank’s objectives. Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision. Oversees the branch teller and FSR functions, and customer service duties. Must also be familiar with IRA services and banking products and services.

Key Duties & Responsibilities

• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
• Supervise the day to day operational functions of the branch
• Approve customer and bank transactions within authority limits.
• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.

• Be knowledgeable about all deposit, business, and consumer loan products.
• Maintain proper teller and vault cash levels including ordering coin and currency.
• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
• Collaborate in the hiring, training and retention of staff.
• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
• Prepare teller and FSR performance appraisals and disciplinary notices as needed.
• Maintain staff schedules to provide adequate coverage at all times.
• Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act.
• Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.

• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.
• Maintains the highest level of confidentiality with all information obtained. Our people make the difference, and we put relationships first.

• Perform as a team member in allocating and coordinating the work flow.
• Contribute to the fulfillment of department and company objectives and goals.
• Comply with all department and company policies, procedures and regulations.
• Be well organized and pay close attention to details.
• Meet expectations for attendance and punctuality.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues.

• Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.

• Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required.

• This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.

• Proven success in customer service and in the development of strong customer relationships.
• Knowledge of all types of banking services, including consumer, business lending, and credit

administration.

• Ability to work in a fast-paced environment & under pressure as needed.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.

• Detail oriented, strong organizational skills, and high degree of accuracy.
• Self-starter, ability to work independently.
• Competence with computers, telephones, 10-key calculator and other office machinery.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.

Education & Experience

College Degree Preferred.

Great Business Development / Sales Skills

Five plus years business services experience required with knowledge in banking and branch operations preferred.

Prior managerial experience

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Sourcing Manager

As part of Supply Chain Management team and reporting directly to Director of Supply Chain management, the SOURCING MANAGER is responsible for developing and implementing strategic sourcing initiatives covering all goods and services procured to support the company.

The primary focus will be to lead and develop strategies to ensure our supply base meets/exceeds our current and future needs.  As well as supporting the current product range and new innovations by evaluating, qualifying and maintaining suppliers supporting Brand Management in sourcing new products, vendor management and contract negotiation.

SOURCING MANAGER interacts cross functionally with Product Development, Marketing,  Engineering , Quality, Supply Chain Management, suppliers and affiliated sourcing offices to lead the collaborative development of New Product ideas  that leads the strategy development , planning  and execution for in-line product improvements  and pipeline products across Sales Channels.

Responsible for the sourcing of current and future implements, and packaging components used in the products. Lead supplier selection, cost reductions, contract negotiation, standardization of materials, and value analysis. Ensure lowest possible cost is achieved by proactively managing supply chain roadmaps while ensuring the highest level of quality and responsiveness to customer requirements. Ensure compliance with all related Regulations requirements. Own and report on product COGS, supplier performance, and other key metrics. Develop best in class partnerships with our strategic component, packaging and Finished Goods suppliers and contract manufacturing partners. Ensure product availability for new product introductions and sustaining production. Other duties & responsibilities as assigned.

Scope & Responsibilities

• Working cross functionally with Product Development, marketing, Engineering, Quality and Supply Chain Management to achieve optimal balance between cost, delivery, and quality of the products.
• Focused and deadline-driven, as the Sourcing Manager, you must have superb communication skills and the ability to make sound decisions in a fast-moving environment.
• Listens well and seeks input from others.
• Must ensure that suppliers are delivering a high quality product with time specifications.
• Collaborate, partner and develop synergies with sister companies for procurement function.
• An integral part of this role will involve developing strong, long-term relationships with new and existing suppliers.
• Establish a scorecard program to evaluate supplier performance and recommend changes to address any issues.
• Identify cost reduction opportunities with legacy products and identifying new suppliers for new product development. Consistently deliver cost reductions year after year.
• Deliver improvements by freeing up capital by extending supplier payment terms and assisting in the planning function to reduce inventory levels.
• Making continuous improvements to operations through the sourcing supply chain, you will create initiatives to reduce spend, improve the value of products and maintain supply sources.
• Ensuring legal compliance within the supply chain function

Qualifications:

• A Bachelor’s degree in Engineering, ideally with a Master’s in business or a related discipline
• At least five years’ experience within the consumer products, pharmaceutical or medical device industries, or a related field with at least one year with International sourcing experience.
• Previous experience sourcing for cosmetic tools, packaging and logistic contracts and contract manufacturing suppliers.
• Extensive experience negotiating complex supplier agreements.
• Strong understanding of the supplier manufacturing process and engineering documentation.
• Aggressive in setting supplier metrics and ensuring that they are adhered to in terms of cost, delivery, and quality.
• Ability to travel up to 60% both domestic and internationally.
• Proficient in MS Office software.
• Knowledge of ERP and/or MRP systems would be beneficial.

TECHNICAL WRITER (Batch Record Creation)

Essential Job Function: Create, manage and oversee the generation of technical documents in support of Pharmaceutical Development, Operations, Technical Operations, Validation and Equipment Qualification activities for the Pharmaceutical Services Division.

General Information:   Degree or certificate in a technology related field or at least 7-10 years development or manufacturing experience in a cGMP solid dosage manufacturing environment with the ability to understand the fundamental processing stages required  to create the initial batch records as well as other supporting documentation (i.e. protocols, change controls, investigations, deviations and final reports).  

This person should possess a pharmaceutical Manufacturing/Development and cGMP background in a solid dosage form environment with preferred background in fluid bed processing, with a clear understanding of compliance, clear, well defined processing steps, logical process flow and an emphasis on Quality processing. This person must have the ability to articulate their point clearly and concisely through the power of “written words”.

Strong computer skills are a necessity, with an ability to accurately convey information in both spoken and written form. Strong command of the English language is essential.

Must meet deadlines and be detail-oriented. Solid organizational skills are a necessity, with a demonstrated ability to organize and track several projects simultaneously. The ability to follow-up with multiple departments is required.

Job Responsibilities including but not limited to:

1. Interact with technical associates/leads from other departments and divisions to create development and GMP Batch Records, Protocols, IQ/OQ/PQ documents, facility commissioning documents, investigations, CAPAs, change controls, product development reports, scale up documents, etc. with a strong emphasis on the following pharmaceutical processes (fluid bed granulation, blending, milling, compression, encapsulation, coating & packaging. .

2. Oversee and own the responsibility that the control of document templates to assure they are maintained, consistent across processes and updated to assure cGMP standards for  Batch Records, protocols, and all IQ/OQ/PQ templates that are user friendly, clear, remove redundancies and improve compliance.

3. Support the department Director for process and equipment validation activities for site.

4. Prepare, write, update and maintain divisional/departmental SOPs where applicable, including the preparation of any forms or attachments that may accompany the SOP
5. Ability to research and understand the new equipment through user manuals to create IQ/OQ/PQ documents for equipment qualification program.
6. Other responsibilities as assigned by management.

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