Call Center Manager , Full Benefit Package , Paramus NJ

Posted by boblarson on

Title: Call Center Manager 

SUMMARY:  Effectively manage and motivate call center personnel to ensure proper utilization of resources to maintain desired level of service standards. Create standard for quality customer service and efficiency and ensure enforcement. Resolve complex customer service issues. Oversees staff scheduling to optimize availability of service representatives and supervisors.  Develop performance standards and sets department goals, including the development of a sales culture to cross sell and maximize customer retention.   Stays abreast of the changing trends of a Call Center operation, especially in the area of technology. Prepare and manage department budget.

 

REQUIREMENTS:

  • A minimum of 5 years of Call Center Management experience.
  • Effective management skills; ability to motivate and coach employees to maintain a high level of performance, enthusiasm and quality service. Substantiate recommendations for salary increases and promotions; ability to discipline as needed.
  • A BA in Business Administration is preferred.
  • Proficiency in Microsoft Office including Word, Spreadsheets, Databases Presentations, as well as the Bank’s Core Systems.
  • Ability to deal effectively with customers, over the phone, and with all levels of Bank personnel.
  • Excellent verbal and written communication skills, with the ability to train and develop personnel.
  • Scheduling flexibility to cover Customer Service Center hours if and when the need arises due to sickness or vacation with supervisors and/or staff.

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Instrument Specialist, New Orleans, Wonderful Package

Posted by boblarson on
Title Instrument Specialist
City New Orleans
State LA
Description Summary: Sells company products with emphasis on Instrumentation by performing the following duties;

Job Duties:
• Generates and maintains lists of prospective customers for instrument sales leads.
• Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or for instrument sales.
• Displays or demonstrates product, using all available and supported Stago tools, and emphasizes salable features.
• Quotes prices and credit terms and prepares sales contracts for orders obtained.
• Enters new customer data and other sales data for current customers in the Company selected CRM.
• Develops and maintains relationships and demonstrates an ability to utilize available resources.
• Demonstrates Instrumentation including setup and break down.
• Meet company assigned individual sales goals.
• Generates and maintains an accurate 30-60-90 day sales funnel of prospective customers for instrument sales leads.
• Prepares detailed proposals and financial for instrument and reagent sales, completes IPO’s in a correct and timely manner and to facilitate instrument delivery and customer training
• Maintains accurate records and completes administrative and territory reports on time. .
• Prepares reports of business transactions and manages expenses within company guidelines.
• Investigates and resolves customer problems with deliveries.
• Attends trade shows, user groups and symposia.
• Estimates date of delivery to customer, based on knowledge of own firm’s production and delivery schedules.

Skills:
• Strong personal computer skills, including knowledge of Contact Management systems, Database Software and MS Office.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers.

Education & Requirements:
• Bachelor’s Degree from four year college or university
• Two or more years related experience and/or training
• Capital experience preferred
• Must be able to travel up to 60% of the time
• Valid driver’s license

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Marketing Communications Specialist, Full Benefit Package, Parsippany NJ

Posted by boblarson on
Marketing Communications Specialist
City Parsippany
State NJ
Description Summary: Design and development of marketing and advertising materials, from concept to delivery. Responsible for symposia and event planning for the Marketing team.

Job Duties:
• Responsible for the graphic design and production of marketing material, gathering input from the Product Managers. Offers new ideas and concepts clearly and effectively to the Marketing Team.
• Develops an advertisement and symposia calendar to ensure timely submission of material needed to the agencies and journals. Coordinates follow-up with respective parties to ensure adherence to set schedule.
• Corresponds and communicates with European Headquarters to ensure buy-in of central marketing on various projects related to communication.
• Creates a communication budget and provides monthly updates to the Director, SNA Marketing, CEO and COO.
• Participates in development of industry conference with the assistance of external agencies and provides symposia support. Coordinates related conference and symposia activities. Attends symposia and meetings to ensure proper execution of event planning.
• Maintains a current inventory of all marketing collateral with the aid of Warehouse and in collaboration with Marketing Product Managers.
• Organizes the National Sales Meeting and AACC along with the aid of the Director of Marketing.
• Creating and maintains product website to ensure compliance
• Conceptualizes and produces online e-marketing material and e-mail campaigns.
• Assists the marketing team in preparation of marketing Power Point presentation development, spreadsheet manipulation, and preparation of other marketing materials
• Develops marketing collateral that is pertinent to the business independently and provides ideas to the Marketing team on how to improve the image of our product portfolio in the market place.
• Supports the sales and Marketing teams with Symposia and Event planning
• Works with various Journals to ensure proper Advertisement coverage
• Ensures all marketing material are up to date with the Stago designated Charter

Skills:
• Proficient in Office Suite, graphic design software, Adobe acrobat; Knowledge of capabilities/limitations of current web technologies such as Quark and Quark – Express.
• Strong portfolio demonstrating both online and dynamic printed projects
• Ability to develop simple and effective design approaches to complex design problems
• Ability to collaborate actively as part of a multi-disciplinary team
• Ability to clearly communicate ideas and vision to team members
• Self-motivated and takes direction well
• Ability to manage multiple projects from start to finish

Education & Requirements:

• Bachelor of Science or Art required, biology background preferred, with at least 5 years of experience in marketing communications and graphics design
• Must be able to travel 25% of the time.

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Communication Manager , Nanuet, NY Full Benefit Package

Posted by boblarson on

We are looking for a communications manager . Direct Hire full wonderful  benefit package.. for a not-for-profit client .   Below is a description of what we are looking for:

The Communications Manager should have BS degree with 3-10 years of experience in a marketing/PR or communications role and strong written and oral communication skills. Proficiency in MS Office is required; some graphic design and HTML skills are desired. Must be organized and detail oriented with the ability to multi task in a deadline-driven environment. The coordinator should be a team player who can also work well independently. Insurance and/or technology experience is a plus.

This position will assist the Communications team with various integrated communication, PR and marketing activities, including:

-Developing and producing marketing materials/collaterals
-Writing, editing and updating website and newsletter
-Supporting all PR/marketing activities surrounding key initiatives, announcements, meetings and events
-Supporting internal communication efforts, including some intranet management
-Monitoring company and industry news and trends, providing recap reports on findings
-Tracking impact of email communications, web traffic, press releases, newsletters, videos, traditional and social media
-Maintaining an organized library of content and materials related to marketing/communications and PR
-Maintaining communication team project status grid

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Contract Administrator, Full Benefit Package, Parsippany NJ

Posted by boblarson on
Contract Administrator
City Parsippany
State NJ
Description Summary: Drafts and reviews the company’s legal commercial contracts. Amends existing contracts in regards to legal terms and conditions, addendum, buyouts and transfer of ownership.

Job Duties:
• Records and maintains detailed and organized files, both in paper and electronic database format, of executed contracts which will include original contract, all correspondence, changes/deviations, special obligations, amendments, clarifications, payment schedules.
• Uses practice references appropriately and recognize unique requirements, characteristics, and issues that arise in different contract settings in order to negotiate terms and conditions in accordance with established contract practices and organizational policy and procedures.
• Reviews and interprets contractual language critically to determine obligations and ensures that contracts contain all appropriate terms and conditions. Assists in approving or rejecting requests for deviations from contract specifications and delivery schedules.
• Investigates and resolves or refers as appropriate disputes/complaints in accordance with contractual requirements.
• Monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations. Requests or approves amendments to or extensions of contracts.
• Maintains government contract related documents such as solicitations, amendment of solicitation, and blanket purchase agreement. Ensures that documents are reviewed for consistency with contract or proposal, aligned with pertinent functional areas (sales, finance, sales admin, service), before signature by authorized personnel and returned to customer in a timely manner.
• Maintains documents in an organized manner either in paper copy and /or electronic format.
• Maintains communication regarding contract events and milestones (signature, countersignature, effective dates, etc.) with all stakeholders in accordance with organizational protocols and standards.
• Lead or participate in process improvement or system implementation initiative.
• Files legal documents such as bankruptcy notices and regulatory filings.
• Assist Finance, Sales and Sales Administration in identifying areas for improvement in standard contracts, contract administration practices and office procedures.
• Assist in preparation of responses to public tender offers.
• Create contract clause manual for boilerplate contract language.

Education/Requirements:
• Bachelor’s degree from four-year college or university with 2 to 3 years related experience required, or Paralegal Certificate or degree with 4 to 5 years required.
• Must be well-versed in contract law and in office practices and procedures applicable to contract law practice.
• Experience with government and health industry contracts preferred. Bankruptcy laws experience a plus.

Skills:
• Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read and understand contracts in French a plus.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Travel: Up to 10% required.

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IT Director , Nanuet NY, Full Benefit Package

Posted by boblarson on

IT Director
PURPOSE: The Director of Information Technology’s primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization. This individual manages both the infrastructure and development environments.
The Director of IT plans, coordinates, directs, and designs all operational activities of the IT department, as well as provides direction and support for IT solutions that enhance mission-critical business operations. The Director of IT works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
DUTIES: Under general supervision
• Perform network design and capacity planning.
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
• Establish service level agreements with end users.
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
RESPONSIBILITIES:
• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
• Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
• Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
• Oversee provision of end-user services, including help desk and technical support services.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
• Manage IT staffing, including recruitment, supervision, scheduling, training and development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities
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Technical Applications Training Specialist , Full Benefit Package Parsippany NJ

Posted by boblarson on

Technical Applications Training Specialist… Parsippany New Jersey Direct Hire Full Benefit Package

Summary: Develops and conducts training programs for Internal and External customers for the complete line of reagents, ancillary products and systems, giving the customer the highest level of understanding and operation.

Job Duties:
Participate in annual review of department material to update the program and ensure continuous improvement.
Work with TSS II to evaluate the course material as well as train the TSS II to be back up Trainer.
Maintains Department Training records as needed.
Lectures class on safety, installation, programming, maintenance, troubleshooting and operation of equipment, following outline, handouts, and texts.
Demonstrates procedures being taught, such as programming ,troubleshooting and repair.
Observes trainees in classroom and answers trainees’ questions.
Administers written and practical examinations and writes performance reports to evaluate trainees’ performance.
Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
Manages needs for customer class from printouts to functioning analyzers.
Travel in field with Technical Support Specialist to observe both customer and TSS to improve training programs.

Education/Experience:
BS degree in related field from an accredited four year college or university
required; (MT) Certification or equivalent preferred; Minimum of 2 to 4 years experience or 3 to 5 years related outside experience required. Knowledge of Hemostasis and some training experience preferred.

Skills:
Knowledge of database software, Microsoft Office Suite. All company usable software.
Ability to read, analyze, and interpret general business periodicals, technical
procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Demonstrated typing/keyboarding skills

Travel:
Ability to travel domestically or internationally, if needed. Up to 10% travel may be required.

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Field Support Engineer, Medical, Central Pennsylvania, Wonderful Package

Posted by boblarson on

Field Support Engineer
Central Pennsylvania
Description Summary: Plans and coordinates activities concerned with installing instrumentation, investigating and resolving customer reports of problems with instruments, and minimize future operational or service difficulties by performing the following duties.

Job Duties:
Installs instruments at customer’s facility, sales demos, product shows, etc, to ensure full functionality according to specifications.
Analyzes, reviews, and inspects findings to determine source of problem, and performs troubleshooting, repair, replacement, or other corrective action.
Documents and records information to be included in the repair records in accordance with company policies and regulatory agencies.
Adheres to all company policies and procedures.
Timely completion of TSB’s and preventative maintenance procedures.
Demonstrates proper operation to end users.
Coordinates problem resolution within Field Support Group & other personnel to expedite repairs, including timely escalation.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Responsible for effective management of company resources.
Conducts basic on-site in-service training of proper operation of company instrumentation.
Provides application assistance/troubleshooting as required.
Supports Sales and Marketing departments.

Skills:
Identifies and resolves problems in a timely manner
Manages difficult or emotional customer situations
Strong PC skills, including knowledge of database & internet software; Windows NT, XP and DOS

Education & Requirements:
High School diploma or general education degree (GED) required with minimum 3 years related experience troubleshooting and repairing diagnostic equipment with field experience required; or
Associate’s degree or equivalent from two-year college or a certificate from a Technical/Military School in a related field;
Bachelor’s degree in related field from four-year college or university preferred.
Valid driver’s license
Ability to travel outside of designated territory, if needed. Up to 50% overnight travel dependent upon territory. Occasional weekend/holiday on-call coverage for the region.

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Quality Systems Analyst, Parsippany NJ Pharma Medical Device

Posted by boblarson on

Quality Systems Analyst

Description        Summary: The Quality Systems Analyst continually improves the Quality Management System through the analysis of processes and the development of key performance indicators (metrics). S/he is a key contributor to Management Reviews. S/he manages the Purchasing Controls/Supplier Quality subsystem. The analyst seeks synergies and efficiencies as a super-user of all QMS software applications. The analyst leads the CSV/software validation efforts within NA. Essential Duties

Job Duties/Responsibilities:

Develop, improve, track, and report meaningful and actionable metrics for improving the Quality Management System.

Share ideas and collaborate with others throughout the companies to share best practices.

Provide key metrics to Management Review.

Set targets, analyze data trends, investigate anomalies, etc.

Develop, administer, and maintain the Purchasing Controls/Supplier Quality process for SNA.

Assure compliance with 21 CFR 820.50. Act as Purchasing Controls Subject Matter Expert during inspections/audits.

As software applications are adopted for the QMS, act as super-user/SME. Understand underlying processes and formulate local User Requirements Specifications.

Lead the Computer System Validation (CSV)/Software Validation program for SNA.

Act as SME on this topic during audits and inspections.

Assure compliance with 21 CFR 820.70(i) and 21 CFR Part 11.

Maintain knowledge and training required to perform internal audits.

Assist with internal audits as necessary.

Increase/maintain knowledge of applicable FDA, Health Canada, and ISO laws, standards, and expectations.

Continually challenge QMS processes and recommend improvements for better compliance and efficiency.

Perform Biennial document reviews.

Education/Experience:

Bachelor’s Degree in Engineering, Science, or related field required. Master’s degree a plus.

Minimum of 5-7 years’ experience in a regulated industry (e.g. Medical Device, Pharmaceutical, Aerospace, etc.)

Prior QMS experience or formal quality systems training is required.

ASQ certifications a plus. Internal auditor certifications a plus. Quality training certificates (e.g. ASQ) a plus.

Skills:

Strong analytical skills a must

Mastery of Excel and analytical tools required. Ability to quickly learn new

software platforms is required. Proficiency with graphical presentation software a strong plus.

Ability to present complex data to all levels of the organization in a clear and

understandable way is required.

Travel: Up to 15% travel may be required.

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Account Manager Seattle WA International Healthcare Manufacturer

Posted by boblarson on

Title Account Manager
City Seattle
State WA

Description Summary: Represents and sells company products and services; inclusive of all products where applicable.

Job Duties:
• Required to meet company assigned sales objectives, inclusive of all products where applicable.
• Travels throughout assigned territory to call on existing and prospective customers to solicit order.
• This includes on site visit to customers as applicable.
• Maintains contact with customers by phone and/or e-mail when not on site.
• Displays or demonstrates product features and benefits, using all available and supported tools, and emphasizes salable features.
• Responsible to keep account activities and CRM up to date.
• Develops and maintains customer relationships with all pertinent account contacts.
• Sell Satellites to select market segments. This includes demonstrations of the instruments, if required, as well as the preparation of all financial and administrative documentation. Where applicable the Account Manager will sell Compacts.
• Work closely, and share information with, Sales Administration to ensure their ability to effectively handle the sequestering process for a designated percentage of “sequestering accounts” in the Account Manager territory.
• Prepares reports of business transactions and keeps expense accounts.
• Generates, qualifies and develops lists of prospective customers for use as sales leads.
• Investigates and resolves customer issues.
• Demonstrates excellence in understanding and selling “focus” products, which translates into achieving sales goals.
• Quotes prices and credit terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of own firm’s production and delivery schedules.
• Attends trade shows and demos products.
• Serves as a model of excellence in sequestering and inventory management.
• Prepares reports of business transactions and manages expenses within company guidelines.

Skills:
• Should have knowledge of Contact Management systems; Database software; Order processing systems. Spreadsheet software and Word Processing software experience required.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Related Scientific/Technical Knowledge.
• Ability to learn to calculate reagent & control requirements for annual usage. Create instrument acquisition options including cash purchase, Reagent Rental and Cost per Reportable.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Education & Requirements:
• High School Diploma or general education degree (GED) required; Bachelor’s degree (B.A) from a four year college or university preferred; Medical technology degree or MT Certification preferred; 1 to 2 years related experience.
• Valid Driver’s License.
• Must be able to travel up to 60% of the time.

 

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