Tag Archives | Call Center Manager

Best Financial  Staffing since 1980

Call Center Manager , Full Benefit Package , Paramus NJ

Title: Call Center Manager  SUMMARY:  Effectively manage and motivate call center personnel to ensure proper utilization of resources to maintain desired level of service standards. Create standard for quality customer service and efficiency and ensure enforcement. Resolve complex customer service issues. Oversees staff scheduling to optimize availability of service representatives and supervisors.  Develop performance standards […]

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