Technical Support Specialist Reagents Instrumentation

  • Direct Hire Positions
  • Austin, TX

Website Berman Larson Kane

Best Staffing Options since 1980

If You Like meeting new people, doing some travel and teaching this job for a major international medical manufacturer is an ideal opportunity with a wonderful salary, transportation, and benefit package

Summary: Provides field technical support to Internal and External customers for the complete line of reagents, ancillary products and systems.  Area to Cover Austin, San Antonio, Houston  Region

Job Duties:
• Completes external validation and statistical analysis of the performance of reagents and instrumentation.
• Assists with problem-solving for customers covering reagents, kits, procedures, adaptations, software upgrades, and instruments as appropriate.
• Assists customers and the service department with instrumentation as well as generic product troubleshooting as appropriate.
• Documentation regarding all the above-mentioned issues.
• Performs customer in-house and on-site product training/demonstrations as necessary
• Interacts with the Advanced Technical Specialist (ATS) for advanced training and troubleshooting.
• Reviews and updates competitive instrument adaptation protocols for customers using generic reagents.
• Performs pre-site installation inspections as required.
• Supplies appropriate telephone support.
• Performs training and guidance to internal customers.
• Furnishes leads based upon technical calls.
• Gives technical lectures where requested.
• Represents Field Support Group at seminars, conventions, meetings, & wet workshops as necessary.
• Helps in updating and maintaining technical/competitive product files.
• Ability to demonstrate knowledge of the market as well as the competition.
• Work on special projects as assigned by management.

Skills:
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
• Ability to work with mathematical concepts such as probability and statistical inference
• Strong personal computer skills, including knowledge of Excel, MS Office Suite, and company software.

Education & Requirements:
• Bachelor’s degree in a related field from four-year college or university or equivalent required
• MT(ASCP) Certification or equivalent strongly preferred
• Minimum five years of experience as a Medical Technologist with coagulation exposure;
• Valid driver’s license required
• Travel required based on territory and company needs

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