Medical Field Service Engineer FSE Memphis, TN

Website Berman Larson Kane

Best Medical Technical Staffing Since 1980

Field Support Engineer
City Memphis
State TN
Description Summary: Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating and resolving customer reports of problems with instruments, to drive customer satisfaction and minimize future operational or service difficulties by performing the following duties.Essential Duties & Responsibilities:

  • Provides Curative/Emergency Service, Preventive Maintenance, Updates (TSBs), at customer’s facility
  • Installs instruments at customer’s facility, sales demos, product shows, etc, to ensure full functionality according to client specifications.
  • Adheres to all company policies and procedures.
  • Documents and records information to be included in the repair records in accordance with SOPs and regulatory agencies.
  • Analyzes, reviews and inspects findings to determine source of problem via telephone and/or on-site. Performs trouble shooting to repair, replace necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP.
  • Demonstrate proper operations to end users.
  • Coordinates problem resolution within Field Support Group and other personnel to expedite repair. Minimize down time and drive Customer Satisfaction.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc.
  • Special projects/tasks as assigned by RSM.
  • Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
  • Provides application assistance/ troubleshooting as required.
  • Conducts basic on-site in service training of proper operation of company instrumentation.
  • Supports Sales, technical support and Marketing departments to foster teamwork and synergy.

Skills:

  • To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows NT, XP and DOS.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports an d correspondence.
  • Ability to speak effectively before groups of customers or employees of this organization.

Education & Requirements:

  • High School diploma or general education degree (GED) with minimum 3 years related experience troubleshooting and repairing diagnostic equipment with field experience required, or Associate’s degree or equivalent from two-year college or a certificate from a Technical/Military School in a related field. Bachelor’s degree in related field from four-year college or university preferred.
  • Valid Driver’s License.
  • Ability to travel outside of designated territory, if needed. Up to 75% overnight travel may be required depending on territory. Occasional weekend/holiday on-call coverage for the region.
  • Ability to travel by common air carrier, or rental car as needed.

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