Technical Support Specialist

Website Berman Larson Kane

Best Healthcare Staffing Options

Work from Your Home / Technical Support Specialist in Oklahoma or Arkansas

Summary: Provides field technical support to Internal and External customers for the complete  line of reagents, ancillary products and systems.

Job Duties:

  • Completes external validation and statistical analysis of performance of reagents and instrumentation.
  • Assists with problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades and instruments as appropriate.
  • Assists customers and the service department with instrumentation as well as generic product trouble shooting as appropriate.
  • Documentation regarding all above mentioned issues.
  • Performs customer in-house and on-site product training/demonstrations as necessary
  • Interacts with the Advanced Technical Specialist (ATS) for advanced training and troubleshooting.
  • Reviews and updates competitive instrument adaptation protocols for customers using generic reagents.
  • Performs pre-site installation inspections as required.
  • Supplies appropriate telephone support.
  • Performs training and guidance to internal customers.
  • Furnishes leads based upon technical calls.
  • Gives technical lectures where requested.
  • Represents Field Support Group at seminars, conventions, meetings, & wet workshops as necessary.
  • Helps in updating and maintaining technical/competitive product files.
  • Ability to demonstrate knowledge of the market as well as the competition.
  • Work on special projects as assigned by management.

 

Skills:

  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
  • Ability to work with mathematical concepts such as probability and statistical inference
  • Strong personal computer skills, including knowledge of Excel, MS Office Suite and company software.

 

Education & Requirements:

  • Bachelor’s degree in related field from four-year college or university or equivalent required
  • MT(ASCP) Certification or equivalent strongly preferred
  • Minimum five years experience as a Medical Technologist with coagulation exposure;
  • Valid driver’s license required
  • Travel required based on territory and company needs

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