Receptionist Supervisor

Website Berman Larson Kane

Best Staffing Options since 1980

Job Title:                      Dental Practice Manager – exciting temp-to- hire opportunity

Location: Spring Valley, New York

Job Summary:

The supervisor for Dental Receptionist manages the resources required to provide interoffice support for the Call Center and Receptionist. Works closely with Dental Leadership.

Essential Functions:

Leads non-exempt call center staff and receptionist to strive for and deliver a great patient experience when it comes to customer service of the health center.

Handles customer inquiries and resolves issues that have been escalated from receptionist and/or team leader.

Acts impartially to coordinate open and honest communication between call center specialist/receptionist and other employees within the health center.

Works with to ensure a productive departmental performance of the staff.

Conducts on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member.

Provides input for face-to-face discussions in line with health center guidelines.

Ensures new staff members attends general orientation and departmental orientation as well as required staff development programs.

Coaches, counsels and disciplines staff in breach of health center policies and departmental procedures, providing constructive feedback to enhance performance.

Complies with applicable policies and procedures and supports the Compliance Program.

Contributes to organizational operations by performing other duties as may be required.

Knowledge, Skills and Abilities Required:

Excellent interpersonal skills and customer service skills.

Excellent oral and written communication skills.

Skills in effective management of receptionist staff.

3 to 5 years supervisory experience

Physical Environment/Occupational Risks:

Low risk for exposure to blood borne pathogens and infectious waste.

Position entails ability to bend and possibly lift heavy file boxes.

Weekends and evening hours occasionally scheduled. Potentially long hours.

Able to stand or sit for long periods of time.

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